In brief

• From 1 July 2023, referrals for spa treatment are electronic only.
• The e-referral is sent automatically to the NFZ branch, so the patient does not have to deliver a printout.
• Information about the allocated place is sent to the Internetowe Konto Pacjenta (Internet Patient Account) and by post, and customer service points operate in Lublin, Biała Podlaska, Chełm and Zamość.

Electronic referral mandatory from July 2023

From 1 July 2023, spa referrals in Poland are electronic only (Komunikat dla Pacjentów dotyczący obsługi skierowań na leczenie sanatoryjne - Lubelski Oddział Wojewódzki Narodowego Funduszu Zdrowia – NFZ – Lubelski Oddział Wojewódzki). The Lublin Regional Branch of the NFZ announced this change in a notice dated 22 June 2023.

Referral goes to the NFZ immediately

An e-referral for spa treatment is sent to the NFZ branch automatically, at the moment it is issued. The patient therefore does not have to keep track of deadlines or deliver a paper printout.

Information about the turnus via two channels

The patient learns about the allocation of a place in a sanatorium and the date of the turnus on their Internetowe Konto Pacjenta (Internet Patient Account). The same information is also sent by post, on paper.

When a paper referral is possible

In exceptional situations, a referral may be issued on paper. In that case, the patient sends it by post or submits it in person.

Service points in the region

Warszawska 12c; Chełm, ul. Ceramiczna 1; Zamość, ul. Partyzantów 3. Information about spa treatment can be obtained through the helpline number given in the notice.