Delio and Żabka Launch Packaging Return Service with Grocery Delivery

How the New Service Functions

• The service allows Delio customers to return deposit-scheme bottles and cans to the delivery courier starting October 1, 2026.
• Refunds are paid directly to the customer's bank account, replacing the traditional voucher system.
• A single delivery can accept up to four bags,, each limited to 60 litres, containing only empty plastic bottles and cans.
• Availability is currently limited to selected Polish cities, depending on the customer's location and ordering method.

Grupa Żabka has introduced a service allowing customers of its online supermarket, Delio, to return packaging covered by the deposit system when receiving their food orders (Koniec z chodzeniem do butelkomatu? Jest nowa opcja w systemie kaucyjnym – rmf.fm) (System kaucyjny po nowemu. Znana sieć chce ułatwić zwrot butelek i puszek – fakt.pl). Shoppers can select this option when placing an order either via delio.com.pl or through the Żabka Jush application (Koniec z wizytami przy butelkomacie? Wprowadzono nową opcję w systemie kaucyjnym - Wiadomości Radio ZET – radiozet.pl). The process involves handing over empty plastic bottles and cans directly to the delivery courier (System kaucyjny w nowym wydaniu od października. To pomysł popularnej sieci – com.pl).

Limits and Payment Details

There are specific restrictions on what can be returned. A single delivery can accommodate a maximum of four bags, with each bag having a capacity of up to 60 litres. The courier accepts only empty plastic bottles and cans that are part of the deposit scheme. The refund method differs from previous practices: instead of receiving a shopping voucher, the money for the returned packaging is deposited directly into the customer's bank account.

Service Availability

Reports indicate that the service is available in certain Polish cities. Access to the service is not universal immediately, as its availability depends on the customer's place of residence and the method used to place the order.

Context of the Change

The deposit system in Poland has been evolving, and this new offering aims to simplify the process for online shoppers. For those already purchasing groceries online from Delio, this feature eliminates the need to travel to a reverse vending machine, which is the chain's main convenience argument.