NFZ changes appointment reminder texts from 2 November: what patients will see
From 2 November 2026, the National Health Fund (NFZ) is changing how text reminders about upcoming visits, tests and procedures are built. The messages are meant to show more clearly what kind of appointment is coming up.
In brief
- From 2 November 2026, NFZ reminder texts can state whether an appointment is a consultation, test, procedure, teleconsultation or rehabilitation.
- The extra detail appears only if the provider first marks the service type in its schedule, so patients do not need to take any step.
- Patients may see the new format at different times, because clinics need time to update their schedules.
What changes in the text messages
From 2 November 2026, the National Health Fund (NFZ) is changing how reminder texts about upcoming visits and procedures are prepared (NFZ zmienia system kolejek. Nowe zasady obowiązują od 2 listopada – abczdrowie.pl) (Od dziś ważna zmiana dla pacjentów. Takie SMS-y dostaną przed wizytą – Radio ZET). The message can now say whether the appointment is a consultation, a test, a procedure, a teleconsultation or rehabilitation. Until now, a date alone often left patients unsure what a reminder referred to.
What clinics have to do
The extra detail appears only if the healthcare provider first marks the type of service in its appointment schedule. Medical facilities have to change how they report the services they deliver (Od 2 listopada nowe obowiązki szpitali w systemie kolejek NFZ - GazetaPrawna.pl – gazetaprawna.pl). The change is linked to the AP-KOLCE application, where version 4.2 of the KOL message and the KOLCE service interface take effect on 2 November.
Do patients need to act?
The change depends on how each facility records its services; patients do not need to take any step. Patients who already have bookings do not need to rebook to receive the clearer wording, according to the scheduling rules for the change.
When patients will notice it
The effects will not be visible straight away. Clinics need time to update their schedules, so patients may receive the new format at different times depending on their provider.
Read also
- Ministry of Health plans new NFZ-funded diagnostic tests from January, replacing some existing ones
Sources
- #NFZ
- #SMSReminders
- #Appointments
- #APKOLCE
- #Patients
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NFZ changes appointment reminder texts from 2 November: what patients will see
From 2 November 2026, the National Health Fund (NFZ) is changing how text reminders about upcoming visits, tests and procedures are built. The messages are mea…