Central e-registration: virtual assistant Anna will call with a reminder about your appointment
From 1 October 2026, patients booked through central e-registration can expect a telephone reminder from virtual assistant Anna. The service is free of charge and also covers people without internet access.
National Cancer Institute · Unsplash License
- 0views
- 0likes and saves
- 0skips
When the assistant will call
As informed by the Ministry of Health (Central e-registration: virtual assistant Anna will remind patients about appointments – Ministry of Health), the virtual assistant Anna calls patients one week and one day before the scheduled appointment. The calls are made from the number 116 117. During the conversation, the patient hears basic information about the service and can then confirm or cancel the appointment.
What the conversation looks like
Upon answering the call, the patient will hear a voice message with information about the date and location of the service. The assistant will also provide the option to confirm the appointment and the option to cancel it. If the patient cannot attend, they can immediately free up the slot for another person during the conversation.
Who this solution is for
The ministry emphasizes that the voice channel is most useful for people without access to the internet and smartphones, as well as for those who do not use the Internet Patient Account (IKP) or the mojeIKP application. A call to a landline phone allows users to benefit from the reminder as well. The service is free of charge for the patient.
Cancellation of the appointment
If the patient cannot attend the scheduled service, they can cancel the appointment during the conversation with the assistant. The freed slot can then be taken by another patient. The ministry notes that failing to answer the call does not cancel the appointment, which remains valid.
Contact number
The ministry reminds that when registering, patients should provide the facility with their current landline phone number, which the facility can call. Without a correct number, the reminder may not reach the patient.
Security of conversations
The ministry also addressed security issues related to the operation of the virtual assistant. The full rules are described in the original announcement from the ministry.
Sources
Discussion0
- No comments from this perspective yet. Be the first.