mBank app and website disrupted for customers; bank has not issued an official statement
Customers of mBank report problems with the mobile app and, in some cases, the bank's website. The bank had not published an official notice at the time of reporting.
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In brief
- Customers report that the mBank mobile app is failing to load account data after login.
- Reports also indicate the bank's website is slow and unreliable for some users.
- Downdetector problem reports rose sharply during the morning, and no official bank statement had been issued at the time.
Customers report mobile app failures
Several reports from users describe the mBank mobile app not working as expected. The most frequent complaint concerns the mobile banking application, where login appears to succeed but account balances and other data fail to load (Aplikacja mBank nie działa. Użytkownicy zgłaszają poważne problemy – instalki.pl) (Kłopoty z dostępem do mBanku. Nie działa aplikacja mobilna, problemy z witryną – PC Format).
Website and transaction services
According to the reports, the bank's website is also affected, with slow loading and unreliable navigation between sections for some users. Card payments were reported to still work, while transaction confirmations through pop-up notifications arrived only intermittently.
Outage signals
One account describes a stretch of about ten minutes before a balance appeared, and further delays when opening other sections.
What customers can do
No timeline for restoring full access has been given.
Sources
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