In brief

• Companies are increasingly adopting artificial intelligence, but not all of them are equally well prepared for it.
• According to Dr. Justyna Berniak-Woźny from SWPS University, employees and managers are not always able to assess whether AI results are correct.
• For small businesses, this means they need to establish who verifies the results of AI tools.

More and more companies are turning to AI

Artificial intelligence is reaching more and more businesses and is changing how work is organized in many departments. The changes are already visible in practice, although not all companies have prepared for them to the same degree, believes Dr. Justyna Berniak-Woźny from SWPS University (AI już zmienia miejsca pracy. Eksperci wskazują na słaby punkt firm – Dziennik.pl).

The weak point: evaluating results

In the expert's view, the problem concerns above all the ability to evaluate what the technology produces. According to Dr. Berniak-Woźny, employees and managers are not always prepared well enough to rigorously check whether answers, analyses and generated content are correct. Her assessment is based on research concerning the business services sector.

What this means for a small business

For owners of micro and small companies the conclusion is simple: implementing an AI tool also requires establishing who verifies its results and how. Without this, a change in how work is organized may lead to errors that only come to light after some time.